PPlatformAppStores

Gorgias App Store

Helpdesk

Gorgias, Inc. · Service & helpdesk platforms

Best for: Ecommerce and Shopify-adjacent tools integrating with merchant support workflows.

Overview

Gorgias runs a customer-service platform purpose-built for ecommerce, and its App Store lets partners extend the agent helpdesk that Shopify and BigCommerce merchants use daily. Developers sign up through the Developer Portal, then build against a documented REST API. Private apps authenticate with HTTP Basic Auth using the account email and an API key; public apps that other merchants install must use OAuth2. Rate limits are generous for OAuth apps (around 80 requests per 20-second window versus 40 for API-key apps) using a leaky-bucket model.

Integrations that embed in the agent view or add widgets let support reps see order, subscription, and marketing data inline while answering tickets. Gorgias reviews submitted apps (roughly a two-week turnaround) before listing them, and the App Partner Program offers joint marketing, a partner manager, and revenue for referrals and successful integrations. The platform leans heavily into AI, marketing an AI Agent for automated ecommerce support resolution. Choose Gorgias when your product serves DTC and ecommerce merchants and you want native presence in an ecommerce-first helpdesk alongside Shopify, Klaviyo, and Recharge.

How to build & ship

  1. 1Sign up on the Gorgias Developer Portal and register a public app (private apps need no approval)
  2. 2Build your integration against the Gorgias REST API, and add sidebar widgets, macros, tags, and webhook subscriptions your app installs automatically
  3. 3Use OAuth 2.0 for outbound calls to external services (Basic Auth is used for your own helpdesk data)
  4. 4Have the app create all its components on install and subscribe to the ticket/webhook events it needs
  5. 5Submit the app for Gorgias review and pass certification before it is listed on the App Store

Key APIs & SDKs

Gorgias REST API
HTTP integrations / widgets (sidebar widget API)
Webhooks / event subscriptions
OAuth 2.0
Macros & tags APIs

Integration types

Embedded app
Connector
Widget
Workflow action

Authentication & security

  • Primary auth: OAuth 2.0
  • Also supports: API key
  • Security review: Required
  • Gorgias reviews submitted integrations (typically around two weeks) before listing on the App Store.
  • Gorgias reviews submitted public integrations against its high-quality-app guidelines, typically within about two weeks, before listing them on the App Store.
  • OAuth2 apps get around 80 requests per 20-second window; API-key integrations around 40; leaky-bucket with 429 + Retry-After.
Auth docs Store policies

Monetization

Free
Paid app
Revenue share
Onboarding
None to list
Commission
Partner program pays revenue for referrals and integrations (exact terms not published)
Merchant of Record
Partner-managed for paid apps

Pros & cons for builders

Pros

  • Strong fit for ecommerce/Shopify support use cases and merchant audience
  • Private apps can ship immediately with no approval
  • Partner program offers revenue share, co-marketing, and lead sharing

Cons

  • Customer base is concentrated in ecommerce, narrowing addressable market
  • Smaller ecosystem than the major enterprise helpdesk stores
  • Public listing requires passing review and meeting quality guidelines