Which service & helpdesk platforms are in this directory?

8 marketplaces: ServiceNow Store, Freshworks Marketplace, Zendesk Marketplace, Intercom App Store, Front App Marketplace, Gorgias App Store, Genesys AppFoundry, Talkdesk AppConnect.

What authentication models do service & helpdesk platforms use?

Most use OAuth 2.0, API key. OAuth 2.0 is the norm for public, multi-tenant apps; API keys and personal access tokens are common for single-account integrations.

How many require a security review before listing?

8 of 8 require a formal security or listing review before an app goes live. 7 explicitly support AI agents or bots.

Service & helpdesk platforms

Service and helpdesk marketplaces reach support, IT, and operations teams who live inside a ticketing or ITSM tool all day. Apps that embed context in the agent workspace, automate routine tickets, or sync with CRM and engineering systems directly raise agent productivity — a benefit these buyers measure and pay for.

The typical build is an embedded app inside the agent view (Zendesk’s ZAF, Freshworks’ FDK, ServiceNow’s App Engine) plus connectors and workflow actions against the platform’s REST APIs. Public apps use OAuth 2.0; simpler single-account integrations often use API tokens.

ServiceNow sits at the enterprise, high-compliance end with partner certification and formal security review; Freshworks and Zendesk are quicker to list and skew toward SMB and mid-market support teams. Match your compliance appetite and target company size accordingly.

Marketplaces in service & helpdesk platforms

8 listed

ServiceNow Store

ServiceNow, Inc.

Helpdesk

Marketplace for ITSM, ITOM, and workflow apps built on the ServiceNow platform.

OnboardingTechnology Partner Program fees vary

CommissionNegotiated per partner agreement

Advanced· L3

AI agents

Freshworks Marketplace

Freshworks Inc.

Helpdesk

Marketplace for apps that extend Freshdesk, Freshservice, and other Freshworks customer-service products.

Onboarding$0

Commission0% direct; billing handled by developer

Moderate· L2

Zendesk Marketplace

Zendesk, Inc.

Helpdesk

Marketplace for apps and integrations that extend Zendesk Support, Chat, and Sell.

Onboarding$0

Commission0% direct; billing handled by developer

Moderate· L2

AI agents

Intercom App Store

Intercom, Inc.

Helpdesk

Intercom's marketplace for Canvas Kit-embedded Inbox/Messenger apps and Fin AI-agent integrations, with OAuth for public apps and a partner program.

OnboardingNone to list

CommissionApp Partner Program terms are negotiated, not publicly published

Advanced· L3

AI agents

Front App Marketplace

FrontApp, Inc.

Helpdesk

Front's integrations marketplace for Plugin-SDK side-panel apps and Core/Channels API connectors into its shared-inbox platform, via a tiered partner program.

OnboardingNone to list

CommissionNo storefront cut; partners monetize their own SaaS and via referrals

Moderate· L2

AI agents

Gorgias App Store

Gorgias, Inc.

Helpdesk

Gorgias's App Store for embedded ecommerce-helpdesk apps and API connectors, with OAuth2 for public apps and an AI-agent-centric platform.

OnboardingNone to list

CommissionPartner program pays revenue for referrals and integrations (exact terms not published)

Moderate· L2

AI agents

Genesys AppFoundry

Genesys Cloud Services, Inc.

Helpdesk

Genesys's enterprise AppFoundry marketplace for contact-center apps, bots, and virtual agents, with OAuth, certification, and Genesys-billed Premium usage models.

OnboardingPartner program participation required (fees vary)

CommissionGenesys Billing collects for Premium apps under negotiated rev-share (exact terms not public)

Enterprise· L4

AI agents

Talkdesk AppConnect

Talkdesk, Inc.

Helpdesk

Talkdesk's AppConnect marketplace for contact-center apps using Events-API webhooks and per-install OAuth, with certification gates and Autopilot/Copilot AI agents.

OnboardingDeveloper account is request-provisioned (fees vary)

CommissionRev-share terms not publicly documented

Enterprise· L4

AI agents