Cloud contact-center (CCaaS) platforms where apps extend agent desktops, voice, and virtual agents.
3 marketplaces in this directory match this tag.
Contact-center (CCaaS) marketplaces — Genesys AppFoundry, Talkdesk AppConnect — extend agent desktops, voice routing, and virtual-agent workflows for enterprise support and sales-ops organizations. Apps typically integrate via a platform API plus lifecycle event webhooks, authenticated with OAuth 2.0, and often need to support multiple regions and single sign-on before certification.
Both platforms in this directory require partner onboarding and a marketplace/technical certification before listing, reflecting the enterprise, voice-and-telephony complexity of the domain. Expect a multi-week review, but access to contact-center budgets that are hard to reach any other way.
Genesys Cloud Services, Inc.
Genesys's enterprise AppFoundry marketplace for contact-center apps, bots, and virtual agents, with OAuth, certification, and Genesys-billed Premium usage models.
NiCE
NiCE's CXone marketplace for applications, integrations, AI, connectors, and professional services from NiCE and its partner ecosystem.
Talkdesk, Inc.
Talkdesk's AppConnect marketplace for contact-center apps using Events-API webhooks and per-install OAuth, with certification gates and Autopilot/Copilot AI agents.